Method for formalizing the customer's attitude to possible changes to the basic project parameters in the phase of its implementation

Rach Valentyn, Kadhem Abdulrhman Abdulsatar Kadhem

A distinctive feature of the work of project managers is a significantly large number of decision-making situations in the face of uncertainty and dynamic changes in the environment. One of the main sources of uncertainty is the project customer. At the stage of project development, he concentrates on putting forward requirements for the parameters of the project and the project product from the standpoint of his subjective idea of the success of the project. At the same time, his reaction to deviations from planned indicators remains unformalized. This makes it difficult for project managers to make current management decisions that are adequate for understanding the admissibility of deviations for the customer. The article describes the conceptual and mathematical models of the proposed method of collecting information from the customer about his attitude to possible risk situations in the project, which are associated with the deviation of the basic indicators time-quality-value”. The method is based on the transformation of a well-known 2D template into a 3D template while maintaining the structure and relationships between the components of the model. This allowed us to introduce quantitatively measured parameters of the customer’s attitude both to the risk situation as a whole and to possible deviations of each basic indicator of the project individually.